We're proud of our award-winning services
We are committed to delivering exceptional experiences to all of our customers and to being an organisation our team members can be proud of. Smartgroup, our teams and individual team members have had the privilege to be recognised for our service and achievements.
Service excellence
Service Champion in the Customer Service Team of the year (Medium) – Vehicle Sales Team
Customer Service Professional of the Year - Robert Kent
Customer Service Manager of the Year – Mark Valana
Customer Service Team of the Year (Medium) – Vehicle Sales Team
Customer Service Team of the Year (Large) - Vehicle Customer Service Team
Customer Service Manager of the Year - Mark Valana
National winner 2016, 2017, 2019
Service Excellence (NSW) 2015
Business and innovation
Awarded in 2018, 2017, 2016 and 2015 (BRW)
Best Call Centre (NSW & National, 50 - 149 FTE)
Winner in 2016
Awarded 2014 and 2013
Diversity and Inclusion
Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) 2021-2025
Inclusive Employer since 2019 by Diversity Council Australia
Recognised as a Bronze Employer on the Australian Workplace Equality Index