Investing In Our People

A culture of connection and cohesion

We know that our people are our greatest asset, so we’re passionate about investing in and growing our people in every role and part of our business. 

From coaching and training programs across roles to fostering a diverse and inclusive work environment, we’re proud to set the bar high regarding our Smartgroup culture. 


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Investing in our People

  • STRIVE Leadership program – This program provides our frontline leaders with the skills to become resilient, inspiring and inclusive leaders who engage and grow their teams to deliver customer service excellence.
  • CSIA Customer Excellence Training – A full-day workshop for our customer service teams that focuses on the essential skills and techniques to better support the unique needs of our customers.
  • Insights Discovery Workshop – A powerful profiling tool based on Carl Jung's theories around personality types. Insights Discovery offers increased self-awareness, looks at self-development team effectiveness, and helps us become better communicators, leaders and team players.

Sustaining a diverse and inclusive culture

Reconciliation Action Plan and RAP Working Group

Inclusive Parental Leave policy

50/50 men and women in our leadership team. Our diversity goals have been met across both leadership teams and all Smartgroup teams.