Proud Winners in the 2023 Australian Service Excellence Awards

06 November 2023
Champions in the 2023 Australian Service Excellence Awards  

Last Friday, the Customer Service Institute of Australia (CSIA) held its annual Australian Service Excellence Awards (ASEA) and we’re proud to have had our Vehicle Sales Team named Service Champion in the Customer Service Team of the year – Medium category. In addition, one of our amazing Vehicle Sales Consultants, Robert Kent, also won Customer Service Professional of the Year. Congratulations Robert! We’re thrilled with these results.  

CSIA and their annual awards 

Each year, CSIA holds its prestigious awards event to recognise excellence in customer service. It’s all about appreciating top performers, innovation, and best practices. With awards at a variety of levels (including for people, projects, teams, service centres and organisations), CSIA chooses from hundreds of nominations.  

Our commitment to exceptional service is central to everything we do at Smartgroup. We work hard to deliver a fantastic experience for our customers every day. That’s why it’s such an honour to be recognised again by such a leading organisation. 

Robert Kent, winner of Customer Service Professional of the year  

Robert serves as the initial contact for customers seeking advice on novated leasing. With a two-decade career in the industry and over two years at Smartgroup, he has consistently proven that he places the customer at the heart of every transaction. Interacting respectfully and with unwavering integrity, Robert ensures clarity in his explanations, making sure customers are thoroughly prepared and informed without overwhelming them. He continues to foster strong relationships with customers and has a high success rate offering additional products as a trusted advisor. We’re thrilled to have Robert’s dedication recognised with this award. 

Recognising the teams’ efforts  

With the Electric Car Discount Policy, we've helped customers save thousands when purchasing an electric vehicle under a novated lease. The teams exceptional service has increased business leads - facilitating expansion. The sales support team has also been empowered to engage customers at the front end of the process, actioning customer enquiries generated through the online leasing calculator. As a result, we achieved higher quoting rates, orders, and vehicle settlements.  

Hear this customer service in action 

A novated lease was a convenient way for me to purchase the car. The process was straightforward, and the Smartleasing staff were very knowledgeable and patient with my questions which I appreciated.  

-Keith, Smartleasing Customer, 2023 

Well done to everyone nominated! 

Congratulations on the amazing achievements of everyone nominated and thankyou to the CSIA for recognising our efforts. Check out the full list of finalists on CSIA’s website here.

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