News and Announcements

19 April 2022
Smartgroup recognised at the 2021 Australian Service Excellence Awards

Smartgroup’s commitment towards the highest quality of customer service was recently recognised at the 2021 Australian Service Excellence Awards by the Customer Service Institute of Australia (CSIA), where we received two runner-up awards. The Smartleasing Vehicle Customer Service Team won the Service Champion award and team member Mark Valana won the Service Hero award under the Customer Service Manager of the Year category.

Regarded as Australia’s most prestigious customer service awards event, the Australian Service Excellence Awards by CSIA recognises Australian individuals and organisations that demonstrate high standards of management, training, and commitment to excellence.

This is the fifth year that Smartgroup has been recognised by the CSIA, continuing to build on our track record of putting our customer front and centre and ensuring we’re meeting their needs at every step of the way. Since our inception in 1999, Smartgroup’s mission has been to deliver an unwavering and exceptional customer experience and service. Our customer-centric culture and systems in place ensure our teams have the flexibility to quickly respond to opportunities and challenges.

Tim Looi, CEO of Smartgroup, said, “The past year has certainly come with its challenges due to the COVID-19 crisis, so I’m incredibly proud of our team for their achievements and for their consistent commitment towards always putting our customer first. We are pleased for our customer service to again be validated by CSIA through these awards and we look forward to maintaining our high levels of customer service in 2022 and beyond.”

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