Fully-managed salary packaging administration
With award-winning customer service and industry-leading innovation, Smartsalary delivers fully-managed salary packaging administration to over 200 organisations and 135,000 employees in the government, health and corporate sectors.
Exercising fanatical attention to detail to ensure accuracy and compliance, Smartsalary is proud to count Australian Department of Defence and Australian Taxation Office among its valued clients.
Based on our philosophy of keeping it simple, Smartsalary makes salary packaging and novated leasing easy to understand and use - for both you as an employer, and your employees.
From transition, implementation and compliance to real-time reporting and ongoing management, Smartsalary seamlessly manages your benefits program and reduces the workload for your payroll office. In addition, our mobile consultants and customer service centre team provide your employees with the education and support they need to fully enjoy their salary packaging benefits.
Smartsalary offers a full suite of salary packaging benefits including novated car leasing; managing every aspect of the leasing process, from sourcing the exact vehicle at the best price from our extensive dealer network, to selling or refinancing the vehicle at the end of the lease.
Smartsalary Software Solutions
A further 85,000 employees salary package with employers managing their own arrangements using the nimble and highly usable Smartsalary Software Solutions (formerly SeQoya).
The flexibility offered by Smartsalary Software Solutions allows large and small organisations to tailor their in-house solution to meet the particular needs of their workforce, while continuing to access a high level of customer support from Smartsalary. This combination of capability, customer support and flexibility has led to the retention of longstanding and highly satisfied Smartsalary Software Solutions customers.
Award-winning customer service
Smartsalary employs external auditors to measure our success in delivering the services we promise.
In 2016, Smartsalary was ranked among Australia’s best customer service organisations by the Customer Service Institute of Australia (CSIA) and the AusContact association receiving three prestigious awards, including:
• 2016 National Service Champion – CSIA
• 2016 National Winner – Call Centre Excellence (50 – 149 fte) – AusContact
• 2016 NSW Winner – Call Centre Excellence (50 – 149fte) – AusContact
Over and above these awards, we employ Net Promoter Score (NPS) to measure the likelihood of word-of-mouth referrals. We believe this is the ultimate measure of how well we’re performing in the eyes of our customers. Smartsalary ranks consistently among Australia’s best performing companies.